Tesco shoppers being charged multiple times due to glitch

Tesco shoppers are being urged to check their bank accounts after a payment glitch.

Some shocked customers found they were charged three times for the same purchase after checking their bank account.

Previously, MoneySupermarket reported that customers banking with Monzo were being urged charged twice because of an error, however, more people are effected than originally thought.

The Sun reports that other people also complained about being charged, according to Birmingham Live.

It turns out when trying to pay for their groceries at the till via contactless payment, some shoppers saw an error message pop up on the card machine.

It said that their payment had been declined, meaning customers tried paying again for their shopping.

But after checking their accounts, shoppers noticed that both payments had been taken out.

People instantly went to social media to complain of the glitch.

“I’ve been charged 3 times for the same transaction in the cafe,” one customer tweeted.

“I can’t get my money back until Monday at least because it’s the weekend. Massive pain.”

Another unhappy shopper said he “hit the roof” after he was double-charged for his shopping and left £77.75 out of pocket.

“To say you’ve lost me as a loyal customer is an understatement,” he tweeted.

Tesco has said it has already resolved the issue, but is conducting a full investigation into what happened.

A Tesco spokesperson said: “We had a temporary problem with a small number of contactless card payments in our stores yesterday.

“We very quickly fixed the issue but we are sorry to any customer that was affected. “Customers will only pay once and any duplicate authorisations in their accounts will be automatically reversed.”

If you think you have been affected, you should check your bank account.

Tesco said it will be issuing customers with refunds automatically.

The amount of time it will take for a refund may vary depending on which bank you use – but it could take days.

However, you should get in touch with Tesco’s customer service desk if you haven’t received a payment soon on 0800 505 555.

You should also contact Tesco to see if you can get reimbursed for any bank fees you might have racked up because of the error too.