Channel 4 viewers hit out at lack of subtitles and audio descriptions for third week running

Channel 4 came under fire for the third week running as fans tuned in to watch Great British Bake Off to find there were still no subtitles or audio descriptions.

Viewers took to Twitter during last night’s episode to say lack of subtitles and audio descriptions meant they still couldn’t watch the show, with one saying it was a ‘kick in the teeth’.

Subtitles, audio description and sign language support have been unavailable on Channel 4, E4, More4, Film4, 4seven, 4Music and more since the channels went off air due to a fire suppression system being triggered at their broadcasting centre on September 25.

The technical issue has meant millions of viewers who are deaf, hard of hearing or affected by sight loss have felt ‘excluded’.

They have been unable to watch some of their favourite shows including Great British Bake Off, Hollyoaks, Gogglebox and more.

One Twitter user said: “Still no subtitles #GBBO its pre-recorded, how difficult can it be @Channel4? This is poor service”

Another posted: “No #BakeOff Day for many unless the #subtitles reappear. This feels like such a kick in teeth for all deaf #gbbo fans. Excluded repeatedly for being deaf by C4 @Channel4 @RedBeeMedia”

“I wish Channel 4 would sort the subtitles problem out. As a neurodivergent person I need subtitles to be able to take in what people are saying and I have audio processing issues. It’s made watching Bake Off which is one of my favorite shows incredibly difficult.” another said.

Last Friday, Channel 4’s The Last Leg, presenter Adam Hills brought up the lack of subtitles at the start of the show by holding up a sign apologising to viewers.

He also held up a sign directed at Channel 4 which read ‘Sort it Out”.

Channel 4 have said that once services are fully restored all programmes will be available on All4 with subtitles, audio description and sign language support.

In a statement released by the broadcasting channel today, they again apologised for the issue and said they realised how ‘frustrating’ it is for viewers.

They said fixing the problem is a ‘priority’ and engineers are currently working ‘around the clock’ to try and solve the issue.

It read: “We are really sorry that viewers still can’t watch our programmes with subtitles, audio description or sign language support. We know how important these access services are to you.

“We have always been committed to supporting viewers with hearing or sight impairment very seriously.

“The reason we can’t currently provide access services is because of the severity of the incident on September 25 When we transferred to our emergency back-up, the system that was meant to provide access services, also failed.

“Our engineers have been working around the clock to fix the problem. It is a priority for Channel 4. However, it is a complex process and will take some time.

“However, when access services are fully restored, Channel 4 will make sure that all the programmes that you have missed will be available to watch with subtitles, audio description and sign language support. Thanks”

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